To schedule a trip using the ADA paratransit service, eligible passengers must call Brownsville Metro at 956-541-8381 to make a trip reservation between one to seven days in advance of travel.
Passengers will be asked to provide the following information:
Passenger name and telephone number where the passenger may be reached
Companion or guest name traveling with the passenger, if applicable
The date of the requested pick-up
The time of requested pick-up
Address or name of the pick up location
Address or name of the destination
If a return trip will be scheduled, the passenger will be asked to provide a pick-up time and destination address for the return trip. Passengers may schedule as many trips as they wish during any one call, time permitting.
Make sure you are ready to travel at the time of your scheduled trip.
Passengers may be picked-up as early as 15 minutes before or as late as 15 minutes after their scheduled pick-up time.
Passengers will be required to begin their approach to the vehicle within five minutes of its arrival at the pick-up point.
Canceling a Reservation
If you need to cancel your reservation, please call at least one hour before the scheduled pick-up time to notify Brownsville Metro of your cancellation.